In the present scenario of globalization of economy and rapid changes in business strategy, every enterprise has to face and respond to the challenges posed in the present era of competition. The consumer cooperatives too have to adopt diversification process and market driven strategies for their commercial operations so as to sustain its existence in the present circumstances.
The NCCF has also taken initiative to broadbase its commercial operations by entering into new lines of business with a view to face new economic challenges and
sustain its survival. The Federation during the year expanded its services to more areas

The summarized financial results for the year 2008-09 with comparative figures of the previous year are given below:-

Development of Housing Projects in Kolkata being undertaken by the Federation on the land allotted by the Government of West Bengal is still in progress.

The Federation has also made attempts to enter into the following new lines of business:-

Medical Tourism

Undertaking sale of Medicine under JAN AUSHADI SCHEME for AAM AADMI

Due to changes in present economic scenario and challenges posed by various sectors affecting business environment, it is necessary for every commercial organization to diversify and adopt latest mechanism and dynamic approach to ensure improvement in the present business in order to compete with others so as to attain desired results. The Federation has also given serious thought in the matter particularly consumer/retail trade and to plan its strategy for its future development/growth. The following strategies are proposed to be adopted to improve the business of the Federation in the years to come:-

• Recruitment of new professionals.
• Diversification of commercial operations.
• Involvement of the local members in promotion of business.
• To introduce modern system and latest business applications to manage effectively and also make awareness on future potentials.
• A network of institutions to be developed to monitor the development and to take corrective measures.

The Membership of the Federation was 136 as on 31.3.2009 comprising of the following:

Human resource is an asset of an organization. The development of human resource is key to success in any commercial organization. The Federation continued its efforts for development of human resource for motivation of the work force and upgrading their knowledge and experience in different segment from time to time.

The relations with employees are key to success in a commercial organization. The periodical meetings held between the representatives of the Management and Union during the year were very useful and cordial

The Federation inspite of financial constraints continued to strengthen the computerization network in its Head Office and Branches/Sub-Branches in phases to improve the Management Information System. The Federation has its own Website “nccf-india.com” containing relevant information about its functioning. The Citizen’s Charter has been formulated and is available on Website. 

NCCF is implementing the Provisions of the Official Language Act and continued to make vigorous efforts to promote the use of Hindi in its day-to-day work. Essay writing competition and Debate amongst the employees were conducted. Cash prizes to the employees and Rajbhasha Trophy to a Branch were awarded for doing maximum work. in Hindi. The Addl. Managing Director and General Manager (P&A) attended the meetings of the Hindi Advisory Committee on Official Language held at Goa and Ooty on 19/9/2008 and 18/1/2009 respectively. During the year, the following events were organized to popularize the use of Hindi in office work:-:

NCCF continued to project its image with member institutions in particular and consumer cooperatives, consumers, Central/State Govt. departments/Public Sector Organizations/Institutions and Business Associates in general by maintaining liaison and regular contacts and also participation in various Exhibitions, Seminars and Workshops. The Chairman, NCCF attended the 42nd meeting of the ICA Committee on Consumer Cooperation for Asia and the Pacific and ICA-AP Regional Assembly both held in Hanoi, Vietnam on 3 December, 2008. The Federation continued to bring out its Quarterly Journal “Indian Consumer Cooperator” containing latest News on consumer cooperatives and information on consumer interest & on NCCF.

The Federation has set up Vigilance Cell. It is headed by Chief Vigilance Officer, who is an IAS officer on deputation from the Govt. of India. As a preventive measure, Vigilance Cell conducted surprise checks/regular inspections on review of systems and procedures in handling the commercial transactions. Based on the feedback given by Vigilance Cell, guidelines were issued to the Branches/Sub-Branches from time to time for adopting preventive/corrective measures while dealing in commercial transactionss.

Against the Work Programme of Rs. 825 crores for the year 2008-09, a work programme of Rs. 907 crores has been approved for the year 2009-10. The commodity-wise break-up is as under:-

We take the opportunity to offer our sincere thanks and gratitude to the Honble Union Minister for Agriculture, Consumer Affairs, Food & Public Distribution. for his valued and continued support & guidance.

Our thanks are also due to the Secretaries to the Govt. of India particularly Deptt. of Consumer Affairs, Deptt. of Food & Public Distribution, Deptt. of Agriculture & Cooperation, Ministry of Commerce, Ministry of External Affairs, Deptt. of Personnel & Training, Deptt. of Coal, Planning Commission and Food Corporation of India. We are also grateful to the other Central Government Departments, State Governments and State agencies for using the infra-structure of the Federation for purchasing various articles required by them. Our sincere gratitude is also due to the Central Registrar, Cooperative
Societies and Registrars of Cooperative Societies of all States and Union Territories for their guidance in the promotion and development of the consumer cooperatives. We thank International Cooperative Alliance (ICA) for their continued support and guidance in various fields particularly in the field of arranging global training programmes

We express our sincere thanks to the Managements of all the Member State Consumer Cooperative Federat;ions, Cooperative Marketing Federations, Wholesale/Central Stores for their active support, participation and contribution in the progress of the Federation.

We thank the NCUI, NAFED VAMNICOM, NCDC, WFP, APO, APEDA, CWC, Business Associates, other organizations, valued customers and clients for their cooperation and support. We also acknowledge the prompt and efficient services rendered by our Bankers viz UCO Bank and Central Bank of India.

We place on record our appreciation for the commitment, dedication, hard work and devotion to duty shown by the officers and staff of the Federation at all levels. We acknowledge that but for their sustained continued efforts, the growth of business and profitability as witnessed now could not have been possible.