Proactive Disclosures

Bye Laws

Vision and Mission

NCCF Vision: NCCF, as an organisation to promote the consumer cooperative movement in the country, aspires to facilitate the voluntary formation and democratic functioning of cooperatives, based on self reliance and mutual aid for overall economic betterment and financial autonomy.

NCCF Mission: As an apex organisation for the Consumer Cooperatives, NCCF is committed to apply the knowledge and resources acquired over years of its functioning to ensure the following:-
• To satisfactorily meet the requirement of consumers.
• To maintain transparency and focus on consumer satisfaction.
• To continuously strive to achieve higher standards of performance.
• To enable growth of all its member co-operatives through dissemination of best practices and use of technology.
• To achieve higher growth better market penetration keeping the best interests of consumers in mind.

Our Stakeholders

NCCF
The membership of NCCF comprises of the primary and wholesale societies, state consumers cooperatives federation and various national level organisations such as NCDC, NAFED, NCUI and the Government of India (through Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution.)

Grievance Redressal Process

NCCF allows time up to 30 days to the indenting organisations to report defects in goods and deficiencies in services on the orders executed against their indents.

COMPLAINT/GRIEVANCE LODGING PROCESS

NCCF, is committed to engage as a transparent and efficient organsiation. Consumers can lodge complaint/grievance through the following :-
(i) Written Complaint/Grievance at Facilitation Counter at the 92, Deepali building, 5th Floor, Nehru place, New Delhi -110 019
(ii) Complaints can also lodged electronically through [email protected]
(iii) To the designated nodal officers:-

FOR SPEEDY REDRESSAL OF GRIEVANCES

Complainants should

-Lodge their grievances along with verifiable and specific facts and figures, so that immediate action can be taken on the grievances without any loss of time at any stage.
-Provide complete contact details of the complainant with contact phone numbers, e-mail ID, if any. This will help us to contact the complainant for any further clarifications on the complaint, instead of issuing communications by post.

Timeline for response:

Acknowledgement – Within 7 days
Interim reply – Within 15 days (in case of matters related to subordinate formations)
Expected Final Disposal – Within 45 days